Terms of service
TERMS AND CONDITIONS
Effective date: 04 December 2025
1) WHO SHOULD READ THESE TERMS AND CONDITIONS?
If you access our webs, to browse through our content and products, and/or if you order goods on our website, these Terms and Conditions apply to you.
2) WHO WE ARE
Business Name: Svalbard Knitwear OÜ (Trading as Arctic Edge)
Website : https://www.arcticedge.eu
Business Address: Pärnu mnt 20a, Tallinn 10141, Estonia
Business email address: hello@arcticedge.eu
3) DEFINITIONS
“Business” / “We” / “Company” / “Seller”/ "Us" means the entity referred to in Section 2 of these Terms.
“Customer”, / “You”, / “Buyer” means the individual who places an order on our website to purchase goods.
“Order” refers to the purchasing of goods on our website after the payment is made and the purchase is confirmed via email.
“Price” means the final price displayed on the checkout page when a customer places an order.
“Good” / “Item” means the products displayed on our website
“Order Confirmation Email” means the email that you receive once your order is received so that the shipment process can be initiated.
“Shipping Confirmation Email” means the email that confirms the acceptance of your order by us and that constitutes the contract between us.
4) ACCEPTANCE OF AN ORDER
When you would like to place an order for goods on our website, you need to complete the shopping process and then make the payment to submit your request for an order.
You hereby acknowledge that your request for an order does not constitute a contractual agreement between you and us.
When your order is accepted by us, you will receive two separate emails from us:
- Email that confirms that your order is received.
- Email that confirms that the purchased good is sent to the shipping address. (“The Shipping Confirmation Email”)
It is your full responsibility that you check your email inbox and your spam folder properly.
When you place an order on our Website, the payment is captured immediately at checkout. Your order request is submitted only after successful payment.
5) PRICING
Prices for all items on our Website are prominently displayed both in product descriptions and on the checkout page. The final price to be paid by the customer will be the one displayed on the checkout page.
All purchases made through our Website are subject to the statutory value-added tax and other applicable taxes and include VAT and other applicable taxes if the delivery address is in the EU.
The place of delivery will be deemed to be within the EU country of the delivery address you provide and the applicable VAT rate and other taxes will be calculated taking into account the applicable VAT rate and tax rate in that EU country.
The section above only applies when the delivery address is in the EU.
If the delivery address is outside of the EU, the VAT and other taxes or fees will be excluded.
When you place an order to be delivered to an address located in a country outside of the EU, such as the USA, Switzerland, Canada, or Australia, you will bear the vat, customs duties, and any other taxes or fees, regardless of the way in which such taxes and duties are calculated.
You acknowledge and agree that the relevant VAT, customs duties, and any other taxes may be calculated on the basis of the full purchase price of the items, including shipping costs and you agree that you shall become fully liable for all VAT, customs duties, and other applicable taxes.
All delivery charges, dispatch costs, or other types of extra charges are specified in product descriptions and are prominently displayed on the order and checkout pages.
We hereby disclaim any liability for additional charges which may be imposed by your card issuer or your bank when you make payment.
Discounts or promotions are subject to the terms specified for each discount and/or promotion and do not include delivery costs.
6) ORDERS FROM THE UK
When you order goods to be delivered to an address in the UK, there are two possibilities:
- If the order value is below 135£, excluding shipping costs, you will be responsible for the VAT, shipping, and the cost of goods.
- If the order value is above 135£, there will be no VAT charged. However, you will bear the import duty and other taxes, if applicable.
7) AVAILABILITY
All orders for goods on our Website are subject to availability.
In the event that we encounter supply difficulties such as not having items in stock, we reserve the right to inform you about substitute items of equal or higher quality and value. Should this occur, you have the right to order such a substitute item.
If you do not want to order the substitute items, you will be refunded any payment you may have made.
8) RESTRICTIONS ON RESALE
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Strict Prohibition on Resale
All purchases made on this Website are intended exclusively for personal use. Customers are strictly prohibited from reselling, redistributing, or commercially exploiting any product purchased from Svalbard Knitwear OÜ, regardless of quantity. This applies whether the resale is for profit or not. -
Prohibited Activities
The following activities are strictly prohibited unless expressly authorized in writing by Svalbard Knitwear OÜ:- Reselling any product, regardless of the quantity, whether online, in physical stores, in person, or through third parties.
- Using a freight forwarder or third-party shipping service to facilitate resale.
- Purchasing on behalf of another person or entity with the intent to resell.
- Repackaging, rebranding, or modifying our products for resale under any name or brand.
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Enforcement & Consequences
If we determine that a purchase has been made for resale purposes, we reserve the right to:- Cancel or refuse orders at our sole discretion.
- Restrict or permanently ban future purchases from the customer.
- Pursue legal action to enforce our rights and seek damages.
9) DELIVERY OF GOODS AND SHIPMENT
Subject to availability (Refer to section 7 above), we will make our best efforts to deliver the ordered goods to you by the delivery date set out in the Shipping Confirmation.
All delivery times displayed are “estimates” only and do not constitute a warranty.
If no estimated delivery date is specified in the shipping confirmation email, your order will be delivered within 30 days following the shipping confirmation email.
In the event that we fail to deliver the goods you ordered within this 30-day period, you are entitled to cancel your order and request a refund.
In the event that we are unable to deliver the goods within 30 days due to unforeseen events outside of our control, we will inform you of such delay.
When such an event prevents us from delivering the goods on time, we shall not be liable for the delays.
10) OUR LIABILITY
To the maximum extent permitted under the applicable laws, we disclaim all liability for any damages you may suffer.
We are liable for foreseeable loss and damage you may incur.
To the fullest extent permissible in accordance with the applicable law, we disclaim all other warranties of any kind, whether express or implied, concerning the goods displayed on our website.
Natural characteristics in the items such as grain, texture and colour variation should not be classed as faults or defects.
11) NOTICE ABOUT PRODUCT DESCRIPTIONS
The weights, measurements, sizes dimensions, and capacities displayed on the Item descriptions on our Website are provided as best estimates only variations in the manufacturing processes.
You acknowledge that your monitor settings, and your computer hardware may alter the appearance of fabrics and designs of the Items.
This means that the Items delivered may have minor differences in appearance to how they are described and displayed on our Website.
The colours which are displayed on our Website may vary depending on many factors such as your computer display settings.
We disclaim any guarantee or promise that your monitor's display of any colour will accurately reflect the colour of the items delivered to you.
12)i) YOUR RIGHT TO CANCELLATION AND REFUNDS
You have a right to cancel your order at any time within 14 (FOURTEEN) calendar days; starting from the day after you received the Item(s) without having to provide a reason.
You can exercise your right to cancellation by emailing us at the address specified in section 1 of these Terms.
If you exercise your right to cancellation during this period, you will get a full refund, subject to the limitations set out in section 11 of these Terms.
All costs, including shipment costs, for the return of goods to Us shall be borne by You.
You are liable to reimburse the Company for any loss of value of the items supplied to you.
For returns, please contact us first, so that we can initiate the return process. Our return address is Arctic Edge, Box 28/29 Lehmja, 75306 Harjumaa, Estonia.
12)ii) IMPORT TAXES AND DUTIES (Non-EU/UK Deliveries)
For deliveries to countries outside the European Union/ United Kingdom/ Norway, the Customer is solely responsible for all import taxes, customs duties, brokerage fees, processing charges, or other costs imposed upon importation.
Svalbard Knitwear OÜ is not able to refund or compensate these costs under any circumstances, including in cases where the goods are returned.
This includes, but is not limited to, shipments to the United States.
12)iii) COMPLAINTS
For complaints, warranty issues or questions regarding your order, please contact us at hello (at) arcticedge.eu. We aim to respond within 2 business days.
13) WHAT GOODS ARE EXCLUDED FROM YOUR RIGHT TO CANCELLATION AND/OR REFUND?
- Goods that have been made to your specifications or are clearly personalised.
- Sealed items that are not suitable for return for health protection and hygiene reasons (eg underwear, swimwear, earrings, hosiery, socks, and fragrances), and that have been unsealed after delivery, or if the hygiene label is no longer in place.
When you receive the goods you purchased, you are allowed to handle them to evaluate their characteristics, features, and functioning.
However, if the goods you receive are washed, damaged, altered, worn, smelly, stretched or otherwise damaged, we are entitled to only give you a partial refund or even to refuse your request for cancellation.
14) NOTICE FOR INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights on our website and in the items we display are and will be owned by us absolutely and you are not allowed to use any such Intellectual Property Rights without our express agreement.
15) DISCLAIMER FOR ACCURACY OF CONTENT
We do not assume any responsibility and we do not make any guarantee that content displayed in our website are accurate or up to date.
16) CHANGES TO THESE TERMS AND CONDITIONS
The Company, in its sole discretion, may amend these Terms. Any change shall become effective immediately.
Changes shall not affect orders already confirmed.
17) PROHIBITED ACTIVITIES
You acknowledge and agree that you will not involve in any of the acts specified below and that you will act in good faith and make your best endeavours to not cause any damage to the Company:
Using our website, content, or function for any unlawful purpose,
Encouraging others to perform any unlawful acts,
To violate Intellectual Property Rights, whether our IP rights or that of others,
To submit false, incomplete, or misleading information,
To interfere with or circumvent the security features we put in place,
To attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of our Services, including our IP rights
18) DISPUTE RESOLUTION
The access to and use of Our Website, and purchase of items and these Terms shall be governed by the Laws of Estonia.
Any dispute arising out of or in relation to these Terms shall be subject to the exclusive jurisdiction of the Courts of Estonia.